Kindle Customer Service: Top 10 Kindle FAQs

Here is the compilation of FAQs by Kindle customer service:

Did you recently receive Kindle as a gift? Welcome to our growing family of Kindle users! To help you quickly get started with your new Kindle, we’ve created a list of some of the most common questions new users have:

Q1. How can I start reading on my new Kindle?

A: Visit our Getting Started page to see the simple steps (including videos) to start reading on your new Kindle right now:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_200580340_gettoknow?nodeId=200580340

Q2. How do I set up the Wi-Fi connection on my Kindle (Latest Generation)?

A: Kindle (Latest Generation) automatically detects nearby Wi-Fi networks and hotspots that broadcast their network name. You can watch a video about how to connect to a Wi-Fi network here:

http://www.amazon.com/gp/help/customer/display.html/?nodeId=200588130#connect

For more information on how to connect to a Wi-Fi network see our guide here:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200505540&#setupwifi

Q3. How do I apply and use a gift card to purchase Kindle titles?

A: To use an Amazon.com Gift Card for purchases from the Kindle Store, redeem the gift card in Your Account (http://www.amazon.com/your-account). Any gift card balance available on your account will be applied to purchases from the Kindle Store, except for content with recurring subscription charges.

To successfully complete your purchase, you’ll need to establish your home country or region and set a valid 1-Click billing address. You can set your billing address at the link below:

http://www.amazon.com/gp/css/account/address/view.html

Q4. How do I register/deregister my Kindle?

A: From Amazon.com, you can register or deregister via the Manage Your Kindle page (http://www.amazon.com/myk).

From your Kindle, select Home > Menu > Settings > Register or Deregister.

[amazon_link id="B002FQJT3Q" target="_blank" locale="US" ][/amazon_link]Q5. How do I start shopping in the Kindle Store?

A: You can shop in the Kindle Store directly from Kindle or from Amazon.com. Shopping the Kindle Store on your Kindle is a convenient way to find and buy Kindle books, newspapers, magazines, and if you are a U.S. customer, Kindle active content and blogs for your Kindle. If you are in your wireless coverage area, your purchases from the Kindle Store are delivered to your Kindle, typically in less than 60 seconds.

Q6. How do I give a Kindle book as a gift or redeem a Kindle book that I received as a gift?

A: To gift a Kindle book, click the Give as a Gift button located under the Buy button on Kindle Store product detail pages, and follow the prompts to complete your order.

You can find more information about Kindle book gifts here:

http://www.amazon.com/help/kindlegift

Q7. Are there any free books available for Kindle?

A: The Kindle Store contains the largest selection of the books people want to read. This includes the most popular classics for free with wireless delivery in under 60 seconds to your Kindle, computer, or other mobile device.

Learn more: Free eBook Collections (http://www.amazon.com/b?node=2245146011)

Q8. Can I read Kindle books if I don’t have my Kindle with me?

A: You can read anywhere with our free reading apps, no Kindle required. Whispersync technology saves and synchronizes your last page read, bookmarks, notes, and highlights across your devices.

To download: (http://www.amazon.com/kindleapps)

[amazon_link id="B002GYWHSQ" target="_blank" locale="US" ][/amazon_link]Q9. I have the Kindle (Wi-Fi), but I don’t have a Wi-Fi network at home. Can I still buy and download books from home?

A: If you don’t have a Wi-Fi network set up in your home, you have the following options for receiving Kindle content:

I. If your Kindle was recently ordered, you may return the Kindle (Wi-Fi) and purchase the Kindle 3G (Free 3G + Wi-Fi). The added convenience of 3G enables you to download books anytime, anywhere, while on the go-without having to find a Wi-Fi hotspot connection.

The full Return Policy is posted on the Kindle Support pages (http://www.amazon.com/kindlereturnpolicy).

You can process your return and print a mailing label by visiting our Online Returns Center (http://www.amazon.com/returns).

II. Even without a home Wi-Fi network, you can still buy content from the Kindle Store and access your Kindle items Archived on Amazon.com through your computer and transfer them via USB to your Kindle. Information about transferring content to your Kindle with USB is available on our Kindle Support pages here:

http://www.amazon.com/kindletransfer

III. You can purchase a home Wi-Fi router to establish a Wi-Fi network in your home with which the Kindle can connect.

Q10. I have a problem with my Kindle, what should I do?

A: If you’re experiencing software or hardware issues with your Kindle, please reach us by phone for personalized support. You can reach us by phone directly and toll free from many countries by clicking the Contact Us option in the right-hand column of our Kindle Support pages at:

http://www.amazon.com/kindlesupport

Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If your country isn’t listed or you’re unable to take advantage of the Contact Us feature, you can call us directly at 1-866-321-8851 or 1-206-266-0927 if you’re calling from outside the U.S.

Still have questions?

Additional information, including answers to frequently asked questions, how to use Kindle, and the Kindle User’s Guide can be accessed from our Kindle Support pages here:

http://www.amazon.com/kindlesupport

Happy Reading!

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