Those of you who ordered your Kindle 3 from outside USA should know that Amazon is charging $2 extra for each book or magazines or newspaper. Even the book which is free for US Kindle users is not free for international Kindle users as you can see in the picture. Is it the cost of delivery? Yes, that’s what Amazon says – ‘international wireless delivery’. But if you use wifi, not 3G, or if your Kindle 3 is wifi-only how does it cost Amazon for ‘international wireless delivery’? Amazon advertise that it’s 3G is free, if so, what does it mean to pay extra $2 for each book. We don’t have any clear-cut answer from Amazon yet. See the following piece that I recently came across on downloadsquad:
I bought a WiFi-only device. So even if international 3G users do have to pay some sort of a roaming charge (which is very underhanded in itself), surely there should no be such charge for WiFi-only users!
Thinking this must be some mistake, I called Amazon up (Thanks, GetHuman.com).
The first service rep I got gave me an optimistic prediction – she said they could probably fix this, and she’s putting me through to the Kindle department. Great.
That’s where the “nice” part of the call ended, pretty much. Upon holding for another five minutes, I finally got to the Kindle department. There, the rep told me that the price mark-up is due to roaming charges. I patiently explained that my device is technically incapable of incurring any roaming charges, since it’s WiFi only.
The rep said, “yes, I understand it is WiFi only, but there are roaming charges because AT&T is the service provider”. Upon which I proceeded to explain yet again that I do not have a 3G chip in my device, physically. This intelligent exchange went on for a few minutes, until I finally asked to speak to her manager.
Upon getting the team leader, he basically told me the same thing. I would be required to pay for a roaming charge, even though Amazon advertises its 3G as free and that my device is WiFi only.
I then emailed them to kindle-feedback@amazon.com, and got the same exact reply.
I think Amazon should clarify the stuffs, and it shouldn’t charge the international Kindle 3 users who are at leat using wifi-only Kindle.
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